This Privacy Policy explains how Fresh Order processes personal data in connection with its website and cleaning services, including move-in and move-out cleaning. It describes what we collect, why we use it, when we share it, and the choices and rights available to you.
We may process contact details, property and access information, booking preferences, service scope details, communication records, payment-related information, and any photos or notes you choose to provide for assessing the cleaning work. Where relevant, we also process basic technical data from website use, such as device and browser information.
Data is collected when you submit an inquiry, request a quote, arrange an appointment, communicate with us by phone or email, share property condition details, or provide photos for scope review. Some technical data is generated automatically when you use the website.
Essential cookies support core site functions such as page navigation and form submission. Preference cookies remember basic settings. Analytics or similar cookies, if used, help us understand site performance and improve usability. Cookies may be session-based or persistent depending on their purpose.
You may block or delete cookies through your browser settings. If the browser is configured to refuse certain cookies, some parts of the site may not function as intended. Where a cookie preference tool is offered, your selection will be applied to the extent technically possible.
Where GDPR applies, we process personal data on a lawful basis such as performance of a contract, steps taken before entering into a contract, legal obligation, legitimate interests, or consent where required. We limit processing to what is necessary for the service relationship and related administration.
Because Fresh Order operates in Denmark and serves users in the European Economic Area, GDPR applies to personal data processed in connection with this website and our services where the regulation is relevant.
Where applicable, you may have rights to access, rectify, erase, restrict, object to processing, and receive a copy of certain data in a portable format. If processing is based on consent, you may withdraw it for future processing. Some rights may be limited by legal obligations or by the need to retain records.
Use the contact details below for privacy questions, rights requests, or policy-related correspondence.
We use personal data to respond to inquiries, prepare and confirm quotes, schedule appointments, review property scope and access details, carry out the requested cleaning service, manage payments and accounting, maintain records, improve website functionality, and meet legal or contractual obligations. We may also use limited technical data to secure the site and diagnose problems.
We may disclose data to payment processors, website and hosting providers, communication tools, and other operational partners that support booking, administration, or technical maintenance. These parties act under instructions or contractual obligations appropriate to their role and may not use the data for unrelated purposes.
We may share personal data with public authorities, courts, or other parties when disclosure is required by law or is necessary to respond to lawful requests, establish or defend legal claims, prevent fraud, or protect the security and integrity of our services.
You may have the right to request access to your data, correction of inaccurate information, deletion where appropriate, restriction of processing, and objection to certain uses. You may also have the right to receive information about how your data is handled and to lodge a complaint with the relevant supervisory authority if you believe your rights have been infringed.
To exercise a privacy right, provide enough information for us to identify the relevant record and understand the request. We may ask for additional details to verify identity or to clarify the scope of the request. If we cannot act on a request in full, we will explain the reason where permitted by law.
Inquiry records, booking details, and service communications are retained for the period needed to manage the customer relationship and any follow-up. Payment and accounting records are kept for the period required by law. When data is no longer needed, it is deleted, anonymized, or otherwise removed from active use.
The updated version will apply from the date it is published on the website unless a different effective date is stated. If a change is material, we will take reasonable steps to draw attention to it through the site or other appropriate communication channels.
